FAQs
Read answers to common inquiries. Click on each question to reveal its corresponding answer.
General Information:
ARE YOU LOCATED IN THE UNITED STATES?
Yes, we are located in Baltimore, Maryland.
ARE YOU A WOMAN OWNED COMPANY?
Yes, we are a certified woman and minority-owned company. Visit our About page to learn more.
ARE YOUR IMAGES COPYRIGHTED?
Yes, all of our artwork and illustrations are the exclusive property of Sparkle Blu. They are registered and protected by U.S. copyright laws. Purchases from Sparkle Blu do not transfer reproduction rights. Any unauthorized use is strictly prohibited.
ARE THERE COLOR VARIATIONS IN YOUR PRODUCTS?
Yes, there may be slight color variations in our products. Here are some factors that contribute to these variations:
1. Hand Illustration: All our products are hand-illustrated, adding a unique touch to each item. As a result, subtle differences may occur. We strive to provide accurate representations of our products, but these natural variations contribute to the charm of each item.
2. Print Format: The format we print on, whether it's matte paper, vinyl, or gloss, can influence the final appearance of the colors.
3. Monitor Settings: Please note that the colors you see on our website may vary slightly depending on your monitor settings.
4. Photography Lighting: The lighting conditions during photography can also affect how colors appear.
DO YOU MAKE CUSTOM DESIGNS?
While we don't currently customize designs, we're always open to suggestions. If there's a specific character or design you would like to see, let us know! We appreciate your input and are constantly working to enhance our product offerings.
DO YOU SELL OR LICENSE YOUR DESIGNS FOR IRON-ONS, PATCHES, or TRANSFERS?
We appreciate your interest in our designs, but we do not sell or license our designs for iron-ons, patches, or transfers. If there's a specific product you're looking for, we're always open to suggestions! Feel free to reach out to us with your ideas.
IS MY PERSONAL INFORMATION SECURE ON YOUR WEBSITE?
Yes, we prioritize the security and confidentiality of your information.
I SUBSCRIBED TO YOUR EMAIL LIST BUT WHY HAVEN'T I RECEIVED AN EMAIL YET?
Check your junk or spam folder. Add our email (service@sparkleblu.com) to your safe senders list. Note that we do not send emails daily, unless we're having a sale or promotion.
HOW TO WRITE A PRODUCT REVIEW?
We appreciate all Sparkle Blu product reviews! It's easy to share your thoughts. Simply go to the product you purchased, scroll down, and click on the "Write a Review" button. You can use your initials to protect your privacy. Please ensure you use the same email you used to purchase from Sparkle Blu, so your review can be verified.
Shopping and Product Availability:
DO YOU HAVE ANY RETAIL LOCATIONS?
We currently do not have any brick and mortar retail locations.
IF AN ITEM IS SOLD OUT, HOW DO I GET ON THE WAIT-LIST?
Click on the "Notify Me When Available" link/button on the product page, enter your email address, and you will be notified once the product is restocked.
WILL SOLD-OUT ITEMS BE RESTOCKED?
Most likely, yes. We consistently update our inventory. To stay informed, subscribe to our email list, or click on the "Notify Me When Available" link/button on the product page. Enter your email address, and we'll notify you once the product is restocked.
THE QUANTITY I WANT TO PURCHASE IS NOT AVAILABLE.
If the quantity you desire is currently unavailable, it means we do not have it in stock. Please reach out to us using the chat bubble located in the lower right-hand corner of our website, or visit our Contact Us page (located at the bottom of our website), and we will inform you when you can expect a restock.
CUSTOM & LARGE ORDERS
At Sparkle Blu, we welcome custom, special and large orders for our products. If you have a request for large quantities, please reach out to us directly through our Contact Us form or email.
- A non-refundable 50% deposit is required upfront to begin production.
- The remaining balance must be paid prior to shipping your order.
- If you need to cancel a custom or large order, please be aware that the 50% deposit is non-refundable. This policy is in place to cover the costs of materials and production that have already been initiated based on your order.
- The average turnaround time for special and large orders is typically 2 weeks.
This deposit ensures that we can secure materials and initiate production promptly. Once your order details are confirmed, we will provide you with a detailed quote/invoice for your review. Our team is committed to ensuring a smooth and satisfactory experience for all custom, special and large orders.
Business Opportunities and Partnerships:
WE ARE A COMPANY AND HAVE A BUSINESS OPPORTUNITY, WHO DO WE CONTACT?
Email us at hello@sparkleblu.com for further assistance.
DO YOU SELL AT WHOLESALE PRICES?
We sure do! Click HERE for more information.
DO YOU DO COLLABORATIONS?
We're always open to hearing about collaborations for projects, licensing, or social. If you have a unique idea or vision that aligns with our brand, please contact us at hello@sparkleblu.com and let us know what you have in mind.
I'M AN INFLUENCER WHO WOULD LIKE TO PARTNER WITH SPARKLE BLU, WHO DO I CONTACT?
Send your information to hello@sparkleblu.com for more details.
Discount Codes
CAN I USE THE FIRST ORDER DISCOUNT MULTIPLE TIMES?
Our first order 15% discount code is one use per customer. Please don't abuse it.
ARE THER DISCOUNT CODE DISCLAIMERS?
Offer is exclusive to you only. Excludes awareness products (ex. breast cancer and domestic violence). Codes cannot be combined with any other offer. Code must be entered at checkout. Offer not valid on previous purchases. Sparkle Blu reserves the right to modify or cancel promotion at any time. No cash value.
Shipping and Order Management:
CAN YOU CHANGE MY BILLING ADDRESS?
Unfortunately, we do not have the ability to change or edit a customer's billing address. You will need to cancel the existing order and submit a new one with the correct billing information.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Click HERE to view our shipping schedule.
WHY WAS MY ORDER CANCELLED?
If your order is marked as a fraudulent risk, it will be cancelled to protect our customers and our company.
HOW MUCH DOES SHIPPING COST?
We offer free U.S. shipping on orders over $55. Shipping costs for orders below $60 are calculated by the shipping carrier. We use USPS First-Class Package and USPS Priority Mail, both equipped with tracking. Rates and delivery times depend on your location and the weight of your purchased items.
Notably, whether you buy one sticker or three, the shipping cost remains almost the same. So, why not add more items to your cart? Click HERE for detailed shipping information.
WHY DID I RECEIVE MULTIPLE SHIPMENTS?
Your order may ship in multiple packages to expedite delivery. We store some inventory in-house and work with a fulfillment center.
WHY HAVEN'T I RECEIVED MY CONFIRMATION EMAIL?
Please check your spam or junk folder. Click HERE to view our shipping policy.
WHY HAVEN'T I RECEIVED MY TRACKING NUMBER?
Don't worry, your order has not shipped yet. Orders take 1 - 4 business days to process. Click HERE to view our shipping policy. Once your order has shipped, you will receive a tracking number.
I HAVEN'T RECEIVED MY DELIVERY?
If you haven't received your delivery, click HERE for information regarding delivery issues.
CAN I CANCEL MY ORDER?
You can cancel your order within 1 hour. After that, please follow our return policy. To cancel, email us at service@sparkleblu.com.
WHAT IS YOUR SHIPPING POLICY?
Click HERE to view our shipping policy.
WHAT IS YOUR RETURN POLICY?
Click HERE to view our return policy.